Account Safety Information

Updated August 1, 2019

Calls from our toll free number

We will never call you from our toll free number. If you get a call and the caller ID has our toll free number this is probably a caller ID spoofing call. They may claim it is us and tell you they need you to do something for them and it usually involves giving them access to your account. Please be aware of this type of scam and give them no personal information. Hang up and call us directly if you have any questions at all about the call being legitimate.

Debit Card Compromises

If we ever receive notification that your debit card has been possibly affected by a compromise, we will attempt to notify you before your card is blocked.  To ensure that we are able to contact you, please update your address and telephone numbers with us.  If you have any questions, please call 985-867-8867 for assistance.

If you misplace your debit card or believe it may have been stolen, you are able to “turn your card off” using CardValet®.  To permanently cancel your debit card and order a new card, please call us.

Don’t be a Victim of Phishing Scams


FCFCU Will Never Request Personal or Private Information Through Email!

We will never request information such as account numbers, balances, social security number, address, phone number, driver’s license number, etc. through email.  If you receive this type of unsolicited email or request, please contact us immediately at (985) 867-8867.  If you are asked this information from someone claiming to be affiliated with FCFCU it is a scam which is a crime and should be reported to the Federal Trade Commission Office (FTC).  Additionally, we will not ask this information by telephone unless a member initiates contact with us for information about his/her account.

While online banking and e-commerce is very safe, as a general rule you should be careful about giving out your personal financial information over the Internet. Below is a list of recommendations you can use to avoid becoming a victim of these scams.

Be suspicious of any email with urgent requests for personal financial information

  • Pfishers try to get you to react immediately by sending upsetting or exciting (but false) statements in emails.
  • Personal information is requested such as user names, passwords, credit card numbers, and social security numbers.
  • The email may not be personalized.

Don’t use links in an email to get to any web page, if the message appears suspicious

  • It is better to call the company on the telephone, or log onto the website directly by typing the web address in your browser.
  • Avoid completing forms in email messages which may request financial information.
  • Only communicate information such as credit card numbers or account information through a
    secure website or by telephone.
  • Ensure you are using a secure website when submitting credit card and other sensitive
    information by your Web browser.

Regularly log into your online accounts, bank, credit and debit card statements to check the account and verify all transactions are justified

Don’t let as long as a month go by before you check each account.  If you see anything suspicious, immediately contact the appropriate institution.

Ensure that your browser is up to date and security patches applied

Always report “phishing” or spoofed e-mails to the following groups:

Go here: http://www.consumer.ftc.gov/ for more information and to report if your identity has been compromised, file a consumer complaint and register for the no call list.

All First Castle branches will be closed on Friday, July 3, and Saturday, July 4, in observance of Independence Day.SEE ALL CLOSURES