Frequently Asked Questions
Q What are the image guidelines?
A Images can be in either .JPEG, .GIF, .PNG, .TIFF or .BMP formats. The maximum file size is 10 megabytes (Mb). Images must be at least 840 x 840 pixels (4.2in. x 4.2in.).
Q Who can create a personalized debit card?
A Any member of First Castle Federal Credit Union with a Share Draft (Checking) Account that qualifies for a debit card.
Q Will my new personalized debit card have the same card number as my existing debit card?
A Yes. However, the expiration date and CVV will change. You will need to update this information on any auto-payments you have established.
Q How often can I change the image on my personalized debit card?
A You can change your card as often as you like. The fee each time you order a new card is $15.00.
Q How does my photo get approved?
A Every submitted image is reviewed for compliance with the Terms and Conditions and Image Guidelines.
Q What images are not acceptable?
A See our Terms and Conditions above for image criteria. FCFCU reserves the right to reject any image we believe violates the Terms and Conditions. If an image is rejected, you will be notified by e-mail within 2 to 3 business days.
Q What happens when my card expires?
A Upon expiration of your card, a new card will be sent with the same image as your most recent card.
Q How will I receive my personalized card?
A Your card will be delivered by the US Postal Service.
Q How long will it take to receive my card?
A Your personalized debit card should arrive within 10-14 business days.