fbpx

Coronavirus (COVID-19)

Protecting and Helping You Through Coronavirus (COVID-19)

We are carefully following federal and state-wide reports about the coronavirus (COVID-19), and we are prepared to be there for you when times get tough.

We have put protections in place to help minimize the risk of exposure for our members and our team. If you have any questions about account access or need anything at all, please reach out to us. We’re always happy to help!

Branch Access Updates

New Orleans Branch: Our branch located inside the Army Corps of Engineers in New Orleans is temporarily closed.

Covington & Slidell Branches: Our lobbies are closed, but our drive-thrus and ATMs are OPEN! Our Covington branch drive-thru is open Monday – Friday, 9 am – 5 pm, and on Saturday, 9 am – 12 pm. Our Slidell drive-thru is open Monday – Friday, 9 am – 5 pm, closed on Saturday. Please use the drive-thru like you would use our lobby. You can make deposits and withdrawals, transfer funds, sign loan documents, make loan payments, and more—all without leaving your car!

How to Access Your Account

Online Banking

Access your FCFCU account online or on your mobile device through our mobile app for iOS and Android devices.  Deposit checks, make transfers, pay bills, apply for loans, and more without stepping foot in a branch.

Stop By An ATM

FCFCU is part of the CUHere ATM Network. You can access your First Castle account for free at any CUHere ATM. Click here to find a surcharge-free CUHere ATM near you. Plus, we have an ATM at each of our branches for you to access your account.

Experiencing Financial Hardship?

Member Relief Program

We have created a special program to assist members during the COVID-19 outbreak.

Income Assistance Loan

We have designed a special loan offer to give current members who have a job but are temporarily without income or have a reduction of income because of the COVID-19 Stay at Home order a helping hand. If you have been a First Castle member since before March 23, 2020, and are currently in good standing, you may qualify for this special offer*:

  • 5.99% APR
  • Up to $5,000
  • Pay back over 15 months
  • No payments for 90 days

 

You can use this loan for whatever you may need right now. Click here to apply online today.

If you haven’t been a member since before March 23, 2020, you can still take advantage of our standard personal loan rate and terms.

Remember:
If you have been negatively impacted by illness due to coronavirus or your employment and/or your wages have discontinued, please reach out to us that we can work together to find additional solutions.

Loan Payment Relief

For a limited time, you may be able to skip your next loan payment completely free of charge.*

Does My Loan Qualify?
Payment deferments are not available for all types of:

  • Mortgage Loans
  • Credit Cards
  • Lines of Credit
  • Open-Ended Personal Loans
  • Home Equity Loans


Your loan may be eligible for the COVID-19 Loan Payment Relief if:

  • You have not already skipped 4 payments over the life of your loan.
  • Your payment is not more than 10 days late. If it is more than 10 days late, please reach out to us. We will work with you to find a solution!
  • Your First Castle account is in good standing.

 

Please note that even if eligible, you can’t skip a payment that is more than 45 days away. You can only skip your very next payment, not future payments.

If the loan payment you would like to skip comes to First Castle via ACH from another financial institution, you must request your skip at least 5 days before the loan payment is due.

How to Skip
Call us at (985) 867-8867, visit our drive-thru, or click here for the Skip-A-Pay form and email it to netbranch@firstcastlefcu.org.

Fee Suspensions

From March 27, 2020, through April 12, 2020, when the Stay at Home order ends, we will not charge fees for the following services:

  • Share Certificate/IRA Early Withdrawal Penalties
  • Loan Payments Made Online & By Phone
  • Wire Transfers
  • Excessive Withdrawals

Other Assistance Options

Contact Us
If you have been negatively impacted by illness due to coronavirus or your employment and/or your wages have discontinued, please contact us so that we can work together to find a solution.

Unemployment Insurance
The Louisiana Workforce Commission has released new guidelines that make unemployment insurance more flexible and accessible. You may qualify for unemployment even if you are still employed. Click here for more information on how to apply.

Business Owners
The U.S. Small Business Administration (SBA) is providing assistance to business owners in designated disaster zones. As of 2:30 pm on 3/19/2020, Louisiana has been designated as one of these disaster zones.

Please visit the SBA’s website for updates on low-interest loan availability in Louisiana. The Louisiana Declaration number is LA-00101.

Is My Money Safe Right Now?

The short answer is: ABSOLUTELY!

When things are uncertain and unknown, it’s important that we remain calm and understand that even in times like these, your money is safe, secure, and most importantly insured at First Castle.

Your accounts are fully insured by the National Credit Union Share Insurance Fund (NCUSIF) up to $250,000. There is absolutely no risk keeping your money in your account, but there are several risks to holding cash.

Additional information on NCUA share insurance coverage for consumers is available at MyCreditUnion.gov.

You can also use NCUA’s Share Insurance Estimator to calculate the amount of insured funds at any federally insured credit union. The estimator also includes an extensive Glossary of Terms and Frequently Asked Questions.

Don’t get caught up in the fear of rumors, relax and know your savings are insured at First Castle Federal Credit Union Union up to $250,000 per individual depositor.

*Loan Offer: Loan offer is defined as: up to $5,000, 15-month term, at a 5.99% fixed interest rate, and no payments for 90 days. In order to qualify for loan offer, you must have become a member before Monday, March 23, 2020, and any current deposit or loan accounts must be in good standing at the time of application. Anyone who became a member on or after Monday, March 23, 2020, is still eligible to apply for a standard personal loan with First Castle. First Castle FCU membership required to close a loan with First Castle. APR = Annual Percentage Rate. Loan approval based on certain credit criteria and credit worthiness. Not everyone will qualify. For an unsecured loan, financing at 5.99% APR equals an estimated $69.36 monthly payment for 15 months per $1,000 borrowed. Estimated payment may vary if credit protection products are added to loan. First payment will be due no more than 90 days after loan is approved. Period may be shorter than 90 days if member opts to choose a different due date to coincide with payroll or for any other reason. Skipped payments will be deferred and extended to the end of the original term of the loan. Additional interest will accrue on the deferred payments throughout this deferred payment period. Skipped payments will affect the loan’s annual percentage rate (APR) for the statement period(s) in which the payments were skipped. No substitutions or refinances. Cannot be combined with any other loan. No additional rate discounts can be combined. Offer valid for a limited time and is subject to change or end at any time. Other restrictions apply. See a First Castle representative for details.

*Skip-A-Pay Offer: First Castle membership required. Limited time offer. This fee-free relief may end at any time. Restrictions and requirements for Skip-A-Pay eligibility applies to each individual loan. Skipped payments will be deferred and extended to the end of the original term of the loan. Additional interest will accrue on the deferred payment throughout this deferred payment period. One skipped payment equals: one monthly payment, two consecutive bi-weekly payments, two consecutive semi-monthly payments, or four consecutive weekly payments. Skipped payments will affect the loan’s annual percentage rate (APR) for the statement period. Not available on all types of Mortgage Loans, Credit Cards, Lines of Credit, Open-Ended Personal Loans, and Home Equity Loans. Your loan is NOT eligible for this special program if: you have already skipped 4 payments on the loan; the loan payment due date is over 45 days away (you cannot skip future payments—only the next payment due); your payment is more than 10 days late; and/or your First Castle account is not in good standing. If the skipped payment is paid by direct deposit or payroll deduction automatically, the funds will be transferred to a checking account (savings, if checking not available) instead of going toward the loan. Skipping a payment may reduce the amount received on GAP claims on a vehicle. No more than 4 skipped payments will be permitted through the term of each individual loan. If the loan payment you would like to skip comes to First Castle via ACH from another financial institution, you must request your skip at least 5 days before the loan payment is due. See a First Castle representative for details and questions.

*Fee Suspensions: Subject to change or end at any time.

We are carefully following reports about the coronavirus. Our Army Corps of Engineers branch in New Orleans is temporarily closed. Our Slidell and Covington drive-thrus and ATMs are open!READ MORE
+