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Coronavirus (COVID-19)

Protecting and Helping You Through Coronavirus (COVID-19)

We are carefully following federal and state-wide reports about the coronavirus (COVID-19). We have put protections in place to help minimize the risk of exposure for our members and our team.

If you have any questions about account access or need anything at all, please reach out to us. We’re always happy to help!

Branch Access Updates

New Orleans Branch: Our branch located inside the Army Corps of Engineers is temporarily closed.

Covington & Slidell Branches: Our lobbies are closed, but our drive-thrus and ATMs are OPEN! Our Covington drive-thru is open Monday – Friday, 9 am – 5 pm, and Saturday, 9 am – 12 pm. Our Slidell drive-thru is open Monday – Friday, 9 am – 5 pm, and closed Saturday.

Please use the drive-thru like you would use our lobby. You can make deposits and withdrawals, transfer funds, sign loan documents, make loan payments, and more—all without leaving your car!

How to Access Your Account

Online Banking

Access your account online or on your mobile device through our mobile app for iOS and Android devices. Deposit checks, make transfers, pay bills, apply for loans, and more without stepping foot in a branch.

Stop By An ATM

We are part of the CUHere ATM Network. You can access your First Castle account for free at any CUHere ATM. Click here to find a surcharge-free CUHere ATM near you. Plus, we have an ATM at each of our branches for you to access your account.

Stimulus Payments & Taxes

Has my stimulus payment already arrived?
You can check credits to your account on your smart device through First Castle home banking, mobile banking, or an ATM.

When will my stimulus payment arrive?
Click here to visit the IRS’s Economic Impact Payments Information Center to find answers to questions about eligibility, payment amount, what to expect, when to expect it, and more.

You can also enter or update your information, confirm your payment type, and check your payment’s status by clicking here.

Does First Castle know when my stimulus payment will arrive?
In short, no. Stimulus payments are managed by the Federal Government and disbursed by the IRS. Financial institutions have no information about when certain individuals will receive their payment.

When is the tax deadline?
The deadlines to pay and file federal income taxes have been moved from April 15, 2020, to Wednesday, July 15, 2020. 

Please be advised that this extension also applies to IRA and HSA contributions for 2019. To read the full release from the Internal Revenue Service, click here.

For more information, visit www.irs.gov.

Resources & Assistance

Loan Payment Relief

If you have been negatively impacted by illness due to coronavirus or your employment and/or your wages have discontinued, please email your name and phone number to paymentrelief@firstcastlefcu.org so that we can contact you within 1-2 business days to work together to find additional solutions.

Unemployment Insurance

The Louisiana Workforce Commission has released new guidelines that make unemployment insurance more flexible and accessible. You may qualify for unemployment even if you are still employed. Click here for more information on how to apply.

Business Owners

Our Business Services team is here and will continue to service all of your financial needs. Check out these resources for business owners:

SBA Loans: The U.S. Small Business Administration (SBA) is providing assistance to business owners in designated disaster zones. Louisiana has been designated as one of these disaster zones. Please visit SBA’s website for updates on low-interest loan availability in Louisiana. The Louisiana Declaration number is LA-00101.

LED Resources: Louisiana Economic Development is working to safeguard Louisiana businesses and has gathered helpful links from all across the web to help. You can stay up-to-date on state-issued orders and proclamations, find resources available to you from the SBA, US Chamber of Commerce, the CDC, the USDA, and more, and even break down resources by region using the interactive map. You can also sign up to receive COVID-19 updates via email.

Louisiana Association of Chamber of Commerce Directory: Local Chambers of Commerce across the state are providing information and other resources to business owners. Use this directory to find your local Chamber.

Is My Money Safe Right Now?

The short answer is: ABSOLUTELY!

When things are uncertain and unknown, it’s important that we remain calm and understand that even in times like these, your money is safe, secure, and most importantly insured at First Castle.

Your accounts are fully insured by the National Credit Union Share Insurance Fund (NCUSIF) up to $250,000. There is absolutely no risk keeping your money in your account, but there are several risks to holding cash.

Additional information on NCUA share insurance coverage for consumers is available at MyCreditUnion.gov.

You can also use NCUA’s Share Insurance Estimator to calculate the amount of insured funds at any federally insured credit union. The estimator also includes an extensive Glossary of Terms and Frequently Asked Questions.

Don’t get caught up in the fear of rumors, relax and know your savings are insured at First Castle up to $250,000 per individual depositor.

Curious about the status of your stimulus payment? Get information on your payment as well as branch updates, ways to access your account, and more, all on our resources page!VISIT PAGE
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