Due to the unpredictability of potential storms we are not always in the position to give you notice when the Credit Union may have to close. We always anticipate being open for our regular business hours. However, due to inclement weather or a variety of other factors, it may become impossible for FCFCU to open in one or both of its locations. Keeping this in mind, we suggest you take care of all of your financial needs well ahead of any forecasted storm impact. This means whether you do your banking with the First Castle Federal Credit Union or elsewhere.
In the event that we must close, you do have alternate ways to access your funds:
Service Centers– All members can request withdrawals, deposits, cash checks, and make loan payments at the Credit Union Service Center Locations. There are locations throughout the state and the country for you to use. Please call the location nearest where you are for instructions on how to get there and to ensure they are open for business.
Point of Sale Transactions– Use your Debit Card to get cash back for purchases you make at certain businesses. When you swipe your card if you select Debit and enter your PIN you will be given a cash back option. There is no fee for this service.
ATM’s- Use your Debit Card to access your checking account at any ATM. Keep in mind you can use your FCFCU Debit Card at most Capital One Bank ATMs with no fee incurred from Capital One.
Get cash ahead of time!
During emergency situations you may not be able to rely on “plastic cards” as phone lines and networks may be down. Be sure to plan ahead and visit First Castle Federal Credit Union or your nearest service center for your cash needs.
Sign up for Direct Deposit if you have not already done so.
With direct deposit you can be assured that your funds will be there when you need them. No need to worry about a lost check that needs to be deposited.
FastFone and NetTeller
Please sign up now for our automated services FastFone and NetTeller. These will allow you to dial into your account using a toll free number or access your accounts via our home banking site NetTeller. The toll free phone number for FastFone is 1-800-882-4245.
Please be confident that we will do everything we can to give you access to your accounts. However, be prudent and be prepared for the possibility that the office may have to close at some point due to dangerous weather. If we must close early, all checks will clear, and electronic and automatic transactions will be posted to your account as usual.
For up-to-date weather information go to The Weather Channel .
Prepare and plan for hurricanes with help from the American Red Cross for Southeast Louisiana.
Know your route by reviewing the Louisiana Emergency Evacuation Map and Contraflow Plan and Instructions.
Emergency Contact Information
Covington Location: 985-867-8867
New Orleans Location: 504-862-2561
Toll Free 1-888-441-2411
National Credit Union Administration (NCUA)
Louisiana Credit Union League
Louisiana Insurance Commission
1-800-259-5300 or 1-800-259-5301
Offices of Emergency Preparedness
Orleans Parish – 504-658-8700
St. Tammany Parish – 985-898-2359
Jefferson Parish – 504-349-5360. 504-736-6435
St. Bernard Parish – 504-278-4267
Tangipahoa – 985-748-3211
Corps of Engineers New Orleans District