Branch Information


Branch Closings

 

September 1, 2014

All branches will be closed for Labor Day.

October 13, 2014

All branches will be closed to celebrate Columbus Day.

November 11, 2014

All branches will be closed in honor of Veterans Day.

November 27, 2014

All branches will be closed for Thanksgiving Day.

November 28, 2014

New Orleans branch will be closed. Covington and Slidell branches will close at 1 PM.

December 24, 2014

All branches will close at 1 PM on Christmas Eve Day.

December 25, 2014

All branches will close to celebrate Christmas Day.

December 31, 2014

All branches will close at 1 PM on New Year’s Eve Day.

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LOCATIONS

In St Tammany:

Covington
First Castle Federal Credit Union
100 Cherokee Rose Lane
Covington, LA 70433
(985) 867-8867

Hours:
Lobby: Monday thru Friday 8AM – 5 PM
Saturday: 9:00AM-1:00PM
Drive Up: Monday thru Friday 7:30AM-5:30PM
Saturday: 9:00AM-1:00PM

Slidell
First Castle Federal Credit Union
1402 Gause Blvd Ste D
Slidell, LA 70458-2259
(985) 643-1933

Hours:
Monday thru Friday 8AM – 5 PM
Saturday: 9:00AM-1:00PM

In New Orleans:

Corps of Engineers Building
First Castle Federal Credit Union
7400 Leake Ave # 237
New Orleans, LA 70118-3651
(504) 862-2561

Hours:
Monday thru Friday 7:30 AM – 3:30 PM
The branch closes daily from 12:00 to 12:30 PM for lunch.

Restricted Access

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Hurricane Preparedness
July 2014

It is that time again. Hurricane season is here and it is best to prepare now for any possible events during the next several months.

Get your Official Louisiana Hurricane Survival Guide here!

Due to the unpredictability of potential storms we are not always in the position to give you advance notice when the Credit Union may have to close.  We always anticipate being open for our regular business hours.  However, due to inclement weather or a variety of other factors, it may become impossible for FCFCU to open in one or both of its locations. Keeping this in mind, we suggest you take care of all of your financial needs well ahead of any forecasted storm impact. This means whether you do your banking with the First Castle Federal Credit Union or elsewhere.

In the event that we must close, you do have alternate ways to access your funds:

Service Centers- All members can request withdrawals, deposits, cash checks, and make loan payments at the Credit Union Service Center Locations.  There are locations throughout the state and the country for you to use. Please call the location nearest where you are for instructions on how to get there and to ensure they are open for business.

Point of Sale Transactions- Use your Debit Card to get cash back for purchases you make at certain businesses.  When you swipe your card if you select Debit and enter your PIN you will be given a cash back option.  There is no fee for this service.

ATM’s- Use your Debit Card to access your checking account at any ATM.  Keep in mind you can use your FCFCU Debit Card at most Capital One Bank ATMs with no fee incurred from Capital One.

Get cash ahead of time!
During emergency situations you may not be able to rely on “plastic cards” as phone lines and networks may be down. Be sure to plan ahead and visit First Castle Federal Credit Union or your nearest service center for your cash needs.

Sign up for Direct Deposit if you have not already done so.
With direct deposit you can be assured that your funds will be there when you need them. No need to worry about a lost check that needs to be deposited.

FastFone and NetTeller
Please sign up now for our automated services FastFone and NetTeller. These will allow you to dial into your account using a toll free number or access your accounts via our home banking site NetTeller. The toll free phone number for FastFone is 1-800-932-7287.

Please be confident that we will do everything we can to give you access to your accounts.  However, be prudent and be prepared for the possibility that the office may have to close at some point due to dangerous weather.  If we must close early, all checks will clear, and electronic and automatic transactions will be posted to your account as usual.

Mobiliti Mobile Smart Phone Banking
Sign up now for our mobile phone banking app.  Check balances and transfer funds anywhere you have service to your smart phone.

Helpful Links

For up-to-date weather information go to The Weather Channel .

Prepare and plan for hurricanes with help from the American Red Cross for Southeast Louisiana.

Know your route by reviewing the Louisiana Emergency Evacuation Map and Contraflow Plan and Instructions.

Emergency Contact Information

FCFCU
Covington Location: 985-867-8867
New Orleans Location: 504-862-2561
Slidell Location 985-643-1933
Toll Free 1-888-441-2411

Our website, firstcastlefcu.org , will contain any updates or alerts.

Service Center Locator
1-866-919-2872
http://www.creditunion.net/

National Credit Union Administration (NCUA)
703-518-6300
http://www.ncua.gov/

Louisiana Credit Union League
1-800-452-7221

Louisiana Insurance Commission
1-800-259-5300 or 1-800-259-5301

Offices of Emergency Preparedness
Orleans Parish – 504-658-8700
St. Tammany Parish – 985-898-2359
Jefferson Parish – 504-349-5360. 504-736-6435
St. Bernard Parish – 504-278-4267
Tangipahoa – 985-748-3211

Corps of Engineers New Orleans District
504-862-2201